Terms of Service
These terms govern the use of TourifyHub by a tour operator and by the people that operator gives accounts to. Using the product means accepting them. If you are accepting on behalf of a company, you are confirming you may bind it.
1. What the service is
TourifyHub is software for planning, pricing and selling tours. It produces offers, booking requests, vouchers and invoices from what an operator puts into it. We are not a travel agent and not a tour operator. Every trip sold through it is sold by the operator, under the operator's own contract with their customer, and we are not a party to it.
2. Accounts
- An organisation's administrator creates accounts for their colleagues and decides what each may do. They are responsible for who they let in and for what those people do.
- Sign-in details are not to be shared. Tell us at once if an account may have been compromised.
- We may suspend an account that is being used to break these terms or the law, and will say why.
3. Your data stays yours
Everything an operator puts into the product — itineraries, rates, customers, suppliers, documents, prices — remains theirs. We hold it in order to run the service for them and for nothing else. We do not sell it, we do not use it for advertising, and we do not use it to train machine-learning models. How it is handled is set out in the Privacy Policy, which forms part of these terms.
4. Connected mailboxes
If you connect a mailbox, you confirm you are entitled to. The product will then send mail from it on your instruction and read it to show you the replies. You can disconnect at any time from within the product, or revoke access from your Google or Microsoft account settings.
5. What you may not do
- Send unsolicited bulk mail through a connected mailbox.
- Put personal data into the product that you have no right to hold or send.
- Attempt to reach another organisation's data, or to test our security without written consent.
- Resell or sublicense the product without our written agreement.
6. Third parties
The product talks to services we do not control — Google, Microsoft, AI model providers, payment and hosting providers. It can be interrupted by any of them. We are not responsible for a third party's own service, and where a supplier or a customer receives a letter sent through the product, what it says is the operator's responsibility.
7. Availability
We aim to keep the service running and available, and we take backups. We do not promise it will be uninterrupted or free of defects. Planned maintenance is announced in advance where we reasonably can. We do not offer a service level agreement, and no uptime figure is promised.
8. Fees
Fees, the billing period and the payment terms are agreed separately in writing with each operator. Where an invoice is not paid by its due date we may suspend access to the account, having told the operator first and given them a reasonable opportunity to pay. Suspension does not delete anything: the data stays, and section 9 governs what happens if the account is then closed.
9. Ending it
- An operator may close their account at any time. No notice period applies and the account closes when they ask. Fees already paid for the current period are not refunded.
- On closure you may export your data. After 30 days it is deleted, subject to anything we must keep by law.
- We may end an account for a serious or repeated breach of these terms, having said so first where it is reasonable to do so.
10. Liability
Nothing here limits liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot lawfully be limited. Subject to that, we are not liable for lost profit, lost business, or indirect or consequential loss, and our total liability in any twelve-month period is limited to the total amount that operator paid us in the twelve months before the claim arose.
11. Changes
We may change these terms. Material changes will be announced in the product before they take effect. Continuing to use the service after that means accepting them.
12. Law
These terms are governed by the law of Finland, and the courts of Finland have exclusive jurisdiction over any dispute arising from them.
13. Contact
Pan Games Oy, Veijolantie 51, 08150 Lohja, Finland — gokhan@thepangames.com